FEES
Hollywood GP is a private billing practice. Fees will vary depending on the length of consultations.
Standard Consultation (Item 23) $100.00 Out of Pocket Cost $58.60
Long Consultation (Item 36) $175.00 Out of Pocket Cost $94.90
Pensioner/HCC Holder Discount (Item 23) $80.00 Out of Pocket Cost $38.60
Telehealth Consult $100.00 Out of Pocket Cost $58.60
Fees are a guide only. Each doctor reserves the right to vary fees at their own discretion.
Appointments for children under 5 will be bulk billed. Discounted rates are offered for Pensioners, Health Care Card holders and students (including primary scool, high school, and university).
Please Note Dr Cheryl Koh does not offer discounted rates for Health Care Card Holders or Tertiary Students.
MAKING AN APPOINTMENT
Bookings can be made through our website or by phone. If you require a longer appointment, please let our reception team know so that we can allocate you the time required.
Please refer to the general guide of appointment types on our Appointments Page
CANCELLATIONS
Please advise us if you need to cancel your appointment as soon as possible so that we can care for someone else. We may charge a fee if you fail to attend for your appointment.
URGENT APPOINTMENTS
We reserve some urgent appointments for emergencies or urgent matters. Please let us know the urgency so we can help you make a timely appointment. We will always do our best to accommodate appointment requests for patients who are unwell however please bear in mind that we are not a walk-in clinic.
SCRIPTS, REFERRALS OR MEDICAL CERTIFICATES
If you need a referral to a specialist, please make an appointment at least one week prior to your specialist appointment. This allows your doctor to write a letter containing all the relevant information. Please note that it is illegal for us to backdate a referral.
If you need a prescription, we ask that you book an appointment when you are on your last repeat. Doctor’s often need to check that the medication is still appropriate, optimal and safe.
If you need a medical certificate, the doctor will need to see you to certify that you are unfit for work. To do this, please book an appointment.
WAITING TIMES
Doctor’s try hard to keep to time, however injured and unexpectedly ill patients can, and do, cause delay. You can help too. Please ask the receptionist to book a long consultation if you need a general check-up, have several problems or need a consultation that will include counselling.
COMPLAINTS, COMPLIMENTS AND SUGGESTIONS
We want to make you happy. We’re proud of our practice, but if you have any feedback, please contact us.
The Practice Manager
Hollywood GP
4 Stirling Highway
Nedlands WA 6009
Pmanager@hollywoodgp.com.au
We take all complaints seriously and your feedback is important to us, so please write.
Alternatively you can leave a suggestion, or feedback, in our Suggestion box located in our waiting room.
AFTER HOURS
Our after hours service is run by WADMS at 08 9321 9133. Call them for urgent review after hours or visit their website. WADMS
If you have an emergency, go to the emergency department or phone (000).
Sir Charles Gairdner Hospital
Hospital Ave, Nedlands
If you are uncertain if you need to see a doctor, call Health Direct for contact with a nurse or a doctor over the phone who will give advice on whether the issue can wait or if urgent care is necessary. Their phone number is 1800 022 222 and you can access details on their service through this link. HEALTH DIRECT
Home Visits
At Hollywood GP, we understand that there are circumstances where a home or other visit may be necessary to provide safe and reasonable medical care. Home visits may be available to regular patients whose medical condition prevents them from attending the surgery. Please advise our staff if you require this service.
I RECEIVED A MISSED CALL
There are many reasons that the practice may have tried to contact you including confirmation of an appointment, asking you to re-appoint for results or a reminder that you are overdue for a check up. If you have changed contact details please let our reception team know so that we can keep in touch most efficiently.
PHONE RESULTS AND CALLS
If the doctor needs to see you to discuss your results, you will receive a phone call from one of our nurses to book a follow-up appointment. If you have not heard from the Practice, please ring our reception staff for your results one week after the test has been collected. If you want further information, you may need to make an appointment to discuss the result with your doctor.
Privacy laws make it illegal for us to disclose any information about a patient, even to family members, without their prior consent. If you want a family member to have access to your results, please let our receptionists know to make a note of this in your record.
As it is important to keep interruptions to a minimum, it will not generally be possible for the doctor to take a patient’s phone calls during a consultation. The doctor will return your call as soon as possible. Please let us know if it is urgent.